Recently we've got a
couple of questions regarding regular mobile calls which unexpectedly ended up
on a call receiver's Viber app. It happened while making international calls
(also when calling with MOREmins).
Why our clients were
worried about regular mobile calls received with Viber?
First of all, in some
cases the quality of the sound/voice was really bad because the receiver of the
call did not have good internet connection. To use Viber you need good 3G or
Wi-Fi connection.
Secondly, callers had to
pay regular international calling rates to their mobile operators even if calls
were received with Viber.
It turns out that Viber
has a new feature called Viber-In Calls. But MOREmins could not find much information about
it.
At the moment (26/06/2015) this feature is described in apps shortly: “Receive regular incoming calls with Viber, when possible“.
If you click on the link “Learn more“ all you can find is this:
We think that Viber-In Calls
feature is useful when you receive calls while traveling abroad to avoid
roaming charges. Just keep in mind, that to answer your phone calls with Viber
you need good Wi-Fi connection.
If you are not traveling
abroad, in our opinion, it does not make sense to use this feature, because it
doesn‘t cost a thing to answer your phone calls.
And the caller has to pay for
his/her calls in both cases: whether they reach you on Viber or in a regular
way.
Apparently Viber-In
Calls feature was turned on automatically to some of Viber's users.
We've found out that you
(and especially your call receiver) can easily turn this feature on or off
using these simple steps:
More (or menu symbol for Android users)/ Settings/ Calls and Messages/ Viber-In Calls.
It seems that these days more people are searching for information regarding new Viber's function and find this GeekTime post.
"This is quite a problem for me, all foreign numbers are ringing via Viber app which has a significant worse voice quality as a build-in phone app. I have to turn off my mobile data to receive calls from foreign countries so the other side can hear me well." someone commented below the article 4 days ago.
Wishing you a nice weekend,
MOREmins
